![]() ![]() This amount will be deducted from your refund amount.Īll colors of products are reproduced as accurately as possible, however, a slight variation may occur in colors and size specifications. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept at customers expense.Īll orders over $500 returned may incur duties, taxes and regulatory charges. ![]() The parcel will not be released and forwarded to us unless YOU the customer pays these fees. Failure to do so will result in the package being held in customs and charges may be applied for customs duty. PLEASE NOTE: That if you are returning items to us from an international location, it is also very important that you label the items as " RETURNED GOODS". Responsibility for incorrect address is at the customer's expense. This amount will be deducted before a refund is given. * Any shipment refused by customer, once it leaves Abyss by Abby offices, will incur a $50 re-shipping fee back to US. * Returns must be received within 5 DAYS for Australian customers and 14 DAYS for International customers otherwise it will not be accepted. * Merchandise returned without tags will not qualify for a refund or exchange. With all Abyss by Abby garment tags still attached in original plastic bag. * Merchandise must not be worn, altered, washed or have any makeup stains from just trying on. * Merchandise can be returned within 3 days for a refund. Please note: The company is based in Australia, please note the time difference when waiting on reply We also recommend that customers ask for proof of postage at the time of posting returned items. We recommend returning items through traceable mail, as any returned items that are not received by ABYSS BY ABBY will not be issued a refund or exchange. The cost of return shipping is at the customer’s expense and is non-refundable. The following Returns Policy is drafted in accordance with Australian Consumer Law which is overseen by the Australian Competition & Consumer Commission. If you are not happy with your item, we've made it easy for you to return it back to us. We recommend contacting our customer service team for assistance before making a purchase if you are unsure of your size or displayed color. ![]() ![]() At Abyss by Abby we want you to feel and look amazing in your clothes. ![]()
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